Hangs Eng哦banking login

New Personal e-Banking log on experience
Our Personal e-Banking log on page now gets a new look. All your usual banking services will remain the same. We will also introduce a new log on experience in the coming months. View details

Register for Personal e-Banking and e-Statement to win HKD1,000 HKTVmall e-Gift voucher. Complete designated items to enjoy up to an extra of HKD1,800 rewards.

Promotion till 31 December 2022. T&C apply.

Manage your money with ease

No matter when or where, you can log on to Hang Seng Personal e-Banking via your smartphone or computer to enjoy one-stop online banking services. Register now to manage your finances and enjoy various bank offers at your fingertips.

Featured services

Mobile Security Key

Digital version of Security Device for fast & secure access to e-Banking

Faster Payment System (FPS)

Real-time online transfer and payment platform

H A R O WhatsApp

Be instantly in know of FX trends and the nearest ATMs via WhatsApp

H A R O Transfer

Instant transfer with simple command, try “Transfer $5 to Emily”

Service overview

Banking

View account balance, reset card PIN, overseas ATM limit, and more

Provides various services including foreign exchange, FX Order Watch and rate alert

Statement Gold, Passbook Gold and Paper Gold Grain trading

Place or renew your Hong Kong Dollar / foreign currency time deposits online

View and download e-versions of your statements and advices

Enable push notifications and receive important account updates

Get cash using Hang Seng Mobile App, no ATM card needed

e-Banking account maintenance

Security settings you may need for online banking, update personal particular

Payment and Transfer

FPS registration and transfer

24/7 instant and free local cross-bank transfer

Worldwide transfer services via secured bank-to-bank networks

Cross-Border View and Transfer

Transfer funds among your self-named accounts in Hang Seng Hong Kong and Hang Seng China

Pay bills with your designated bank account or credit card

Investment

Trade securities across multiple markets with your Hang Seng securities account[1]

Comprehensive fund choices to meet your investment needs[2]

Start fund investment with HKD 1[2]

Capital Protected Investment Deposit

A currency-linked investment product with 100% capital protection at maturity, and possibility of enjoying higher potential return[2]

MaxiInterest Investment Deposit

Potential to exchange up to 10 different linked currencies at a more preferable rate than spot rate[2]

Equity Linked Investments

An equity-linked structured product with potential to receive return based on performance of linked equities[2]

FX And Precious Metal Margin Trading

Trade at a leverage ratio up to 15 times. Buy & sell foreign currencies and precious metal with trading spread as low as 6 basis points[2]

FX2 - FX and Precious Metal Trading

Trade as low as HKD 5,000. Buy & sell foreign currencies and precious metal amid market ups and downs to capture investment opportunity[2]

Other investment services

Cards, Loans and Mortgages

Credit card and spending card overview and management

View card balance, transaction history, credit limit, rewards, etc. and complete card repayment, increase card limit and other major card management features

Existing customers can apply credit card easily with most of their personal information prefilled after logon

Credit card Cash Instalment

Cash out from credit card for your flexible use with ease

Overseas ATM daily withdrawal limit maintenance

Activate the function in advance for cash withdrawal at any overseas ATM

View your loan account and balance

Loans application and servicing

Apply loan (or find suitable product with “Find your solution”), submit documents, enquire application status and accept loan (if applicable)

View your mortgage loan account and balance, apply for mortgage terms amendment and early settlement for your mortgage loan

Mortgage application and servicing

Find suitable mortgage product with “Find your solution”; instant valuation, mortgage calculator, quick application form and documents submission

Insurance and MPF

Get a quote and apply for travel, life, medical, personal accident and home insurance

View account balance/return, contribution/transaction history, fund performance, e-Statement/e-Advice and change investment allocation

Symbols for different platforms

Personal e-Banking (Desktop version)

Hang Seng Personal Banking mobile app

Featured offers

Service demo

Capital Protected Investment

FAQs

General questions

How to activate Personal e-Banking service?

You will need your account number, Phone PIN / ATM PIN and HKID / Passport / Identification Document number (e.g. Exit / Entry permit for travelling to and from Hong Kong and Macau) to complete the activation process.

What can I do if I forgot my Personal e-Banking password?

Please visit Personal e-Banking log on page, input your username and select "Continue" > "Forgot your password?".

You can follow the instruction to reset your password online right away. If there is anything that you cannot provide to complete the online reset process (e.g. forgot the answer to your Security Question), you will be asked to activate the new password by calling our Customer Service Hotline or visit any of our branches after setting it up.

How do I activate the Mobile Security Key on my mobile device?

Once you have downloaded Hang Seng Personal Banking mobile app on your mobile device, you can log on and follow verification steps on-screen to activate Mobile Security Key.

Please note that you need to have valid and up-to-date personal information in our records (such as mobile phone number, email address and date of birth) in order to activate the Mobile Security Key. More details

P.P Payment Platform

FPS (Faster Payment System) is a real-time payment platform which allows you to transfer fund anytime with your mobile number, email address and FPS identifier. More about FPS

How to pay merchants online?

You can log on to Personal e-Banking and select “P.P Payment Platform" > "Bills Payment" > "Pay Bills". Pay now

If you are making payments to merchants under the categories of Banking and Credit Card Services, Brokers, Other Financial Institutions and Sports and Leisure, you are required to register the respective bill account number(s) by submitting the Registration Form, then return it to any branches in person or by mail.

If you are making payments to e-Merchants: you will need a Security Device / Mobile Security Key and you are required to maintain a valid mobile number for receiving SMS alert. That is any local 8-digit mobile number that begins with "4", "5", "6", "7", "8" or "9" or overseas mobile number with country code specified, such as 8613510123456 for a China mobile number.

View Bill Payment Merchant List

Others

Hang Seng Personal Banking

Manage your wealth anytime with mobile banking

Need more help?

Call us

Email us

Footnote

Remark(s)

Investors should note that all investment involves risks. Prices of securities may go up as well as down and may even become valueless. Investors should not only base on this website alone to make any investment decision, but should read in detail the relevant risk disclosure statements.
The above is a list of the types of investment products and services provided by the Bank for your information, and does not constitute nor is it intended to be construed as any offer, solicitation, or recommendation to deal in any investments. Investors should note that all investments involve risks (including the possibility of loss of the capital invested), prices or values of investments may go up as well as down and past performance is not indicative of future performance. The risk of loss in leveraged foreign exchange and precious metal trading can be substantial. Investors should read the relevant investment product or service’s offering documents and terms and conditions (including the risk disclosures therein) in detail before making any investment decision.

Other point(s) to note

Minimum specifications for the use of Personal e-Banking
For desktops
- Internet connection
- Windows 7 Service Pack 1 (SP1) or above
- Chrome with JavaScript enabled and 128-bit SSL encryption
For tablets / mobile handsets
- You can access Hang Seng Personal e-Banking not only through your desktop but also through popular tablets and mobile handsets.

To borrow or not to borrow? Borrow only if you can repay!

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How do I register for Hang Seng e banking?

Hang Seng Digital Banking.

Download and open your Hang Seng Mobile App. Open Hang Seng Mobile App, click "Register e-Banking".

Fill in your personal details. Enter your account details and identification number..

Set up username. ... .

Protect your accounts. ... .

Double on security. ... .

Confirmation. ... .

Completion..

How do I use Hang Seng security device?

Log on and go to settings. Log on Hang Seng Mobile App, click “Mobile Security Key / Biometric Authentication” under “Settings" > "Security-related" ... .

Set up biometric authentication. Click “Biometric Authentication”.

Protect your accounts. ... .

Enter password and accept our terms and conditions. ... .

Completion..

How do I use fps in Hang Seng Bank?

Completion.

Log on Hang Seng Mobile App, select "Transfer & Pay" from the bottom menu..

Select "Transfer & FPS" ... .

Select transfer to "My Hang Seng Account" or "Register payee" or "New payee".

If you have selected “New payee”, select an applicable payee type (i.e. Phone / email / FPS ID / account number / credit card number).

What is Hang Seng Mobile Security Key?

Mobile Security Key is a digital version of Security Device within the Hang Seng Personal Banking mobile app and is used to generate one-time use Security Codes in order to log on to Personal e-Banking and access a full range of online banking services.